Thursday, September 2, 2010

Japan Post Undeliverable Item Notice: Automated Phone Rescheduling

I've explained in a fair bit of detail the process of rescheduling a package delivery using the Japan Post website in my "Rescheduling Deliveries in Japan" post, but I just got a new-style "Undeliverable Item Notice"--it's yellow!--and decided to try out the 24hr automated phone service. It's even easier than rescheduling online!

1) Call the toll free number provided: 0800-0800-888
(Call 0503-155-3155 from a keitai *calls will be charged)

2) The voice will ask you to press a button (I couldn't catch exactly what they said, but I tried twice--once pushing the asterisk * and once pushing the pound sign # and both were OK)

3) *ア→ Enter the 9-digit number consisting of your postal code (郵便番号) plus the two-digit number next to it (種類番号).

4) Enter your phone number, including the area code, followed by the pound (# a.k.a. "sharp") sign

5) *イ→ Enter the 4-digit month and day code for the original of delivery, e.g. 3月5日→0305

6)*ウ→ Enter the 6-digit delivery notice number (お知らせ番号)

7) The number will be repeated back to you. Press 1 if it's correct or 3 to cancel

8) Enter the 4-digit month and day code for the desired date of redelivery, e.g.3月6日→0306

9) Enter the 1-digit code for your desired redelivery time:
   1: 09:00-12:00 (can be requested until 07:00 of the same day)
   2: 12:00-14:00 (can be requested until 10:00 of the same day)
   3: 14:00-17:00 (can be requested until 12:00 of the same day)
   4: 17:00-19:00 (can be requested until 14:00 of the same day)
   5: 19:00-21:00 (can be requested until 17:00 of the same day)
   0: No preference (can be requested until 17:00 of the same day)

10) Your requested redelivery date and time will be repeated. Press 1 to confirm or 3 to cancel

11) Finally, press 3 to end the call or press 1 to enter (new) information from another notice


Anonymous said...

FYI, the green slips now have an English language help number on them (back side, very bottom).
Very helpful.

Helena said...

Congratulations for your blog, Mel, and thank you so much! I was going crazy about the "misterious button" that you are asked to push, and now I found out that it was # all this time. So simple... sigh.
By the way, I am teaching in Japan (Tokyo)and since I discovered your blog I've been devouring your posts. So interesting!

Meg.W said...

Thank you so much for this information! I have just followed your instructions and it was super easy! really appreciate it!

Anonymous said...

This was great! Thanks!

Anonymous said...

Thanks that was a big help!

Peter said...

OH gosh thank you! Got one of these yesterday in the mail. Of course, the one time I go out, my package decides to come.
Only thing is, is the keitai number is out of date I think. Well, obviously, it's been awhile since you posted the entry :P

Anonymous said...

Thank you SO MUCH for posting this! I think they must have changed it slightly since you wrote this post, but it still acted as an amazing guide line to help make the call. YOU ARE A LIFE SAVER!

Take care!

Anonymous said...

Wow, this is amazingly helpful! Thank you so much!

Anonymous said...

Thank you very much, its a bit different for Tokyo but generally the same, this was so helpful!